Due to the COVID-19 pandemic, the City of Urbana will not disconnect water service for any customer due to non-payment; however, we will continue to read water meters and send bills. Customers should pay what they can to avoid building up a large balance that will be difficult to pay off later. (posted 04/02/2020)
City of Urbana Utility Billing
Mailing Address: 205 South Main St., Urbana, OH
Physical Address: 225 South Main St., Urbana, OH
Hours: 8:00 AM - 4:30 PM, Monday through Friday
Phone: 937-652-4315
Email: utility@ci.urbana.oh.us
ORDINANCES RELATING TO UTILITIES CAN BE FOUND BY CLICKING HERE AND SEARCHING THE RELEVANT SECTION.
PAYMENT OF ACCOUNTS CAN BE MADE AT THE FOLLOWING LOCATIONS:
PAY YOUR CITY OF URBANA, OHIO UTILITY BILL ONLINE
VIEW MY UTILITY BILL: CLICK HERE
The City of Urbana is now offering you the ability to pay your City of Urbana utility bill online. The online bill payment system accepts credit card (MasterCard, Visa, Discover), debit card, and e-check payments. Please click here to be directed to the Payment Services Network, Inc. website to register and complete your transaction. (There is a small convenience fee for this service.)
PLEASE NOTE: Do NOT use the online payment service if you have received an automated phone call that is your “final” notice or your water service has been disconnected.
UPDATE ACCOUNT INFORMATION
Please notify our office if your phone number changes. The Utility Billing Office (via a third party vendor) conducts automated phone calls when your account is delinquent and approaching disconnection. The automated call will show the Utility Billing Office phone number in the caller ID (937-652-4315).
AUTOMATIC BANK DRAFT
Sign up to have your utility bill automatically withdrawn from your checking or savings account. Your payment will be withdrawn on the due date. Please contact the Utility Billing office for details.
HOW IS THE AMOUNT OF MY UTILITY BILL CALCULATED?
Example 1: Residential user with 200 cu. ft. inside city
Physical Address: 225 South Main St., Urbana, OH
Hours: 8:00 AM - 4:30 PM, Monday through Friday
Phone: 937-652-4315
Email: utility@ci.urbana.oh.us
ORDINANCES RELATING TO UTILITIES CAN BE FOUND BY CLICKING HERE AND SEARCHING THE RELEVANT SECTION.
PAYMENT OF ACCOUNTS CAN BE MADE AT THE FOLLOWING LOCATIONS:
- Business Office: 225 South Main Street - payment window located inside lobby or in drive-thru during business hours
- Night Drop located at the Business Office by the ATM machine
PAY YOUR CITY OF URBANA, OHIO UTILITY BILL ONLINE
VIEW MY UTILITY BILL: CLICK HERE
The City of Urbana is now offering you the ability to pay your City of Urbana utility bill online. The online bill payment system accepts credit card (MasterCard, Visa, Discover), debit card, and e-check payments. Please click here to be directed to the Payment Services Network, Inc. website to register and complete your transaction. (There is a small convenience fee for this service.)
PLEASE NOTE: Do NOT use the online payment service if you have received an automated phone call that is your “final” notice or your water service has been disconnected.
UPDATE ACCOUNT INFORMATION
Please notify our office if your phone number changes. The Utility Billing Office (via a third party vendor) conducts automated phone calls when your account is delinquent and approaching disconnection. The automated call will show the Utility Billing Office phone number in the caller ID (937-652-4315).
AUTOMATIC BANK DRAFT
Sign up to have your utility bill automatically withdrawn from your checking or savings account. Your payment will be withdrawn on the due date. Please contact the Utility Billing office for details.
HOW IS THE AMOUNT OF MY UTILITY BILL CALCULATED?
Example 1: Residential user with 200 cu. ft. inside city
|
Water minimum charge inside city
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$17.84
|
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Sewer base charge inside city
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$11.76
|
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Sewer 200 cu.ft. (2 x $4.24)
|
$8.48
|
|
Total
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$38.08
|
EXAMPLE 2: RESIDENTIAL USER WITH 500 CU. FT. OUTSIDE CITY
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Water minimum charge outside city up to 400 cu. ft.
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$35.68
|
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Water additional 100 cu. ft. (1 x $8.92)
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$8.92
|
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Sewer base charge outside city
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$23.52
|
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Sewer 500 cu. ft. (5 x $8.48)
|
$42.40
|
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Total
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$110.52
|
LATE FEES
5% service charge is assessed for past due bills. This service charge is calculated into the amount on the bill shown as amount after due date. Once a delinquent notice is sent and the time to pay the delinquent amount has passed, a $25.00 late fee is added.
SERVICE FEE
Once shutoff of service is planned and the bill is not paid by the shutoff date, an additional $50.00 service fee is added to the bill.
EXTENDED ABSENCES
If you will be gone more than a month, we encourage you to have your water shut off. This reduces the possibility of leaks and saves you money. If you don't live in a condominium, simply call the Utilities Office at 652-4315 a few days in advance of leaving and a few days in advance of returning. If you do live in a condominium, we can't turn your water off since the turnoff is on private property. You may come in and sign an exemption certificate before leaving, and we will not bill you for water as long as there is no usage. We offer these services free of charge.
RATE AND FEE INFORMATION
The documents posted below provide a summary of the rates and fees currently in place for water and sewer services. These documents are not all inclusive, but they provide a summary of the most common fee information. In addition, these documents include tap-in fee information as well as capacity fee information.
2019 Regulation #30 - Water
Water Rate and Fee Information
Sewer Rate and Fee Information
5% service charge is assessed for past due bills. This service charge is calculated into the amount on the bill shown as amount after due date. Once a delinquent notice is sent and the time to pay the delinquent amount has passed, a $25.00 late fee is added.
SERVICE FEE
Once shutoff of service is planned and the bill is not paid by the shutoff date, an additional $50.00 service fee is added to the bill.
EXTENDED ABSENCES
If you will be gone more than a month, we encourage you to have your water shut off. This reduces the possibility of leaks and saves you money. If you don't live in a condominium, simply call the Utilities Office at 652-4315 a few days in advance of leaving and a few days in advance of returning. If you do live in a condominium, we can't turn your water off since the turnoff is on private property. You may come in and sign an exemption certificate before leaving, and we will not bill you for water as long as there is no usage. We offer these services free of charge.
RATE AND FEE INFORMATION
The documents posted below provide a summary of the rates and fees currently in place for water and sewer services. These documents are not all inclusive, but they provide a summary of the most common fee information. In addition, these documents include tap-in fee information as well as capacity fee information.
2019 Regulation #30 - Water
Water Rate and Fee Information
Sewer Rate and Fee Information
