City of Urbana, Ohio
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City of Urbana Utility Billing

Mailing Address: P.O. Box 747 Urbana, OH  43078-0747
Physical Address: 225 South Main St., Urbana, OH
Hours:  8:00 AM - 4:30 PM, Monday through Friday
Phone:  937-652-4315
Email:  utility@ci.urbana.oh.us
ORDINANCES RELATING TO UTILITIES CAN BE FOUND BY CLICKING HERE AND SEARCHING THE RELEVANT SECTION.

PAYMENT OF ACCOUNTS CAN BE MADE AT THE FOLLOWING LOCATIONS:
  • Business Office: 225 South Main Street - payment window located inside lobby or in drive-thru during business hours
  • Night Drop located at the Business Office by the ATM machine

PAY YOUR CITY OF URBANA, OHIO UTILITY BILL ONLINE
VIEW MY UTILITY BILL: CLICK HERE
​
The City of Urbana is now offering you the ability to pay your City of Urbana utility bill online.  The online bill payment system accepts credit card (MasterCard, Visa, Discover), debit card, and e-check payments.  Please click here to be directed to the Payment Services Network, Inc. website to register and complete your transaction.  (There is a small convenience fee for this service.)

PLEASE NOTE: Do NOT use the online payment service if you have received an automated phone call that is your “final” notice or your water service has been disconnected.

UPDATE ACCOUNT INFORMATION
Please notify our office if your phone number changes.  The Utility Billing Office (via a third party vendor) conducts automated phone calls when your account is delinquent and approaching disconnection.  The automated call will show the Utility Billing Office phone number in the caller ID (937-652-4315).

AUTOMATIC BANK DRAFT
Sign up to have your utility bill automatically withdrawn from your checking or savings account. Your payment will be withdrawn on the due date. Please contact the Utility Billing office for details. 
LATE FEES
5% service charge is assessed for past due bills.  This service charge is calculated into the amount on the bill shown as amount after due date.  Once a delinquent notice is sent and the time to pay the delinquent amount has passed, a $25.00 late fee is added.

SERVICE FEE
Once shutoff of service is planned and the bill is not paid by the shutoff date, an additional $50.00 service fee is added to the bill.
​
EXTENDED ABSENCES
If you will be gone more than a month, we encourage you to have your water shut off.  This reduces the possibility of leaks and saves you money.  If you don't live in a condominium, simply call the Utilities Office at 652-4315 a few days in advance of leaving and a few days in advance of returning.  If you do live in a condominium, we can't turn your water off since the turnoff is on private property.  You may come in and sign an exemption certificate before leaving, and we will not bill you for water as long as there is no usage.  We offer these services free of charge.

RATE AND FEE INFORMATION
The documents posted below provide a summary of the rates and fees currently in place for water and sewer services.  These documents are not all inclusive, but they provide a summary of the most common fee information.  In addition, these documents include tap-in fee information as well as capacity fee information.

2022 Regulation #30 - Water
Water Rate and Fee Information
Sewer Rate and Fee Information
Picture
City of Urbana
205 S Main St
Urbana, OH 43078
937-652-4300
The information through this site may include inaccuracies or errors. The City of Urbana website should not be relied upon for personal, legal or financial decisions. Consult the appropriate City personnel for advice relevant to your situation.

EMPLOYEE ACCESS

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Urbana City Schools
Website by Berry Digital Solutions, LLC
Urbana, Ohio
  • Home
  • Government
    • Administration >
      • Mayors & Directors
      • Resident Request Forms
    • Boards & Commissions >
      • Applications & Publications
      • Board of Nuisance Appeals
      • Building & Zoning Board of Appeals
      • Cemetery Board
      • Downtown Design Review Board
      • Municipal Civil Service Commission
      • Parks & Recreation Board
      • Planning Commission
      • Salary Commission
      • Shade Tree Commission
    • City Council >
      • City Mission Statement
      • City Council Minutes
      • City Council Agenda Packet
      • Council Committees
    • Finance
    • Income Tax
    • Law Director
    • Lodging Tax
    • Municipal Court
    • Ordinances & Charter
    • Zoning & Compliance >
      • Zoning
      • Code Compliance
      • Vacant Building Registration Program
      • Zoning Map
  • Services
    • Police >
      • Records Department
      • Community Outreach >
        • A.L.I.C.E. Program
        • Are You OK? Program
        • Safety Town
        • Speed Sentry Radar Sign
        • Vacation House Checks
        • Mascot - Officer Stanley
      • Division Roster
      • Police FAQ's
      • Fingerprinting Services
      • Crime/Drug Tip Hotline
      • Bad Check Procedure
      • Bicycle, Skateboard, Rollerblade Laws
      • Police Division Forms
      • Domestic Violence Protection Orders
      • Traffic Complaints
      • City of Peace
      • UPD History
    • Engineering >
      • City Maps
      • Flood Plain Mapping Info
      • Infrastructure Improvements
      • Permit Forms
      • Standards & Regulations
    • Fire & EMS >
      • HIPAA
      • Fire Programs
      • Fire Apparatus
      • Annual Reports
      • District Map
      • Fire FAQ's
    • Compost Facility
    • Recycling
    • Streets >
      • Mailbox Policy
      • Snow Removal Policy
      • City Streets Map
    • Stormwater
    • Utility Billing
    • Water >
      • Utility Billing
    • Water Reclamation Facility >
      • Industrial Pretreatment
      • Sewer Maintenance
      • Utility Billing
  • Community
    • Grimes Municipal Airport >
      • Info for Pilots
      • Grimes Municipal Airport History
      • Champaign Aviation Museum & B-17 Project
    • Calendar
    • Cemetery
    • City of Peace
    • Community Development
    • Dining >
      • Airport Cafe
    • Lodging
    • Parks & Recreation >
      • Pool
      • Shelterhouses
      • Sports
      • Indoor Facilities
      • Melvin Miller Park
      • Fido's Field
      • Festival
    • News & Public Notices
  • Business
    • Bid Information >
      • Awarded Bids
    • Economic Development
    • News
  • Contact Us
    • Ask the Mayor
    • Departmental Directory
    • Emergency Numbers
    • Who Do I Call?
    • FAQ's
    • Job Opportunities
    • Forms & Documents
    • Resident Request Forms
  • Employees